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Shreyas Doshi
@shreyas 4 years, 3 months ago 544 views

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Listening, really listening, is a rare superpower.

I was a bad listener most of my life.

Then I fixed that a few years ago.

Night & day difference in my leadership ability.

I learned that we can learn to listen well.

A thread on listening (and learning it from movies🎞️)
👇🏾

First, why is listening hard?

It’s because we have:
- the fear of being wrong
- an inability to be present
- a desire for validation
- a lack of curiosity
- the urge to impress
- a feeling of superiority

For an example of *bad* listening, let’s learn from this epic scene from the movie, The Darkest Hour.

The setup: World War II. There are disagreements among British leadership about whether they should pursue peace talks with Germany or an all out war.

Go on, watch the scene.

Really, watch the scene before proceeding to the next tweet.

So what can we learn from this scene about listening?

The superficial lesson is not to interrupt others.

But the deeper lesson is that most of us are like Churchill w.r.t. listening.

How so?

While we may not interrupt vocally, *we are interrupting others with our thoughts*

Think about it for a moment.

Our tendency to constantly have our thoughts swirling in our head when someone is speaking is not too different from us interrupting them.

They don’t know it, but we certainly do. And isn’t that what matters more?

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Shreyas Doshi
@shreyas

If you’re a Startup trying to compete with a Megacorp—the 800-pound Gorilla in the space—you need to understand the tax inherent to being a Gorilla

And then you need to make that tax work against the Gorilla—with your product's positioning & features

A thread on Gorilla taxes👇🏾

1/
Collaboration Tax

Getting two or more product groups at a megacorp to collaborate on creating a seamless end user experience is the hardest problem in computer science.

(I am not joking)

Examples of Collaboration Tax:

Calendly exists because the Gmail team & Calendar team haven’t worked together on creating a more seamless experience for that use case.

Loom might succeed because the Gmail, Video, Meet teams at Google are probably too busy with their own goals.

The takeaway for startups:

If you can create meaningful value by seamlessly integrating features of two or more distinct Gorilla products, you will typically have a lot of runway before the Gorilla can get its act together and eliminate its Collaboration Tax.

2/
Denominator Tax

Once a Gorilla’s product reaches massive scale (i.e. the denominator for its metrics gets very large), the pressure of OKRs & incentives will often force the Gorilla’s product teams to prioritize breadth of usage more than depth of usage.

Shreyas Doshi
@shreyas

@david_perell @readwiseio save thread

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Shreyas Doshi
@shreyas

Why does Your Manager’s Manager (YMM) request a deck/doc during a meeting, says it’s urgent, and then doesn’t respond for days after you create & send it?

Or, why does YMM often respond with trivial feedback (e.g. formatting) & not substantive feedback?

Answers in this thread👇🏾

Have you set an entirely new password on a site & said to yourself: “surely, I’ll remember it becos this site is so important for me”. Have you then gone on to forget that password the very next week?

Me too.

The reason for YMM’s odd behavior & my password optimism is the same.

That reason is the Focusing Illusion, first described by Daniel Kahneman.

The Focusing Illusion:
Nothing in life is as important as you think it is while you are thinking about it.

When YMM asked you to create that doc as one of the follow up actions during the Product Review, YMM fell prey to the Focusing Illusion.

Trust me, YMM had no intention of making you do busywork.

YMM truly believed that it was very impt & urgent to create that doc & review it.

This was YMM’s conception of how much of their future time was appropriate to spend on the item for which they requested that doc (Item A):

Shreyas Doshi
@shreyas

A thread of product management frameworks:

(this might be useful if you are a product manager, product leader, or founder)

Before we jump in:

Frameworks will not fix all your problems.

Used right, they should help you
1) better understand your context
2) create structure for problems
3) communicate ideas & solutions

I often use these frameworks in my product work, sometimes without realizing it.

1/
3X framework (Kent Beck)

A product can be in one of 3 stages
1. Explore
2. Expand
3. Extract

For product leaders this is the most vital framework to understand because almost every important decision should account for the stage your product is

Examples of decisions you can make more rigorously with the 3X framework:
- optimize for inputs, outputs, or outcomes?
- set more qualitative or quantitative goals?
- how to measure progress?
- what skills to look for?
- how to evaluate PMs'

2/
5Qs for product rigor

1) Who is the customer?
2) What is the problem/opportunity?
3) What is the main customer benefit?
4) How do you know customers want this?
5) What is the customer experience?

This framework provides useful structure for product proposals, reviews, etc.

Shreyas Doshi
@shreyas

A B2B Product Management Story: on discovering problems that customers actually care about

Very visual story thread👇🏾

Our story starts with a new product idea

PM diligently talks to customers about whether this product will solve their problems

Customers say yes!

PM reports findings to the executive team

There's excitement

Staffing obtained 🙌🏾

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How to Get Rich (without getting lucky):

Seek wealth, not money or status. Wealth is having assets that earn while you sleep. Money is how we transfer time and wealth. Status is your place in the social hierarchy.

Understand that ethical wealth creation is possible. If you secretly despise wealth, it will elude you.

Ignore people playing status games. They gain status by attacking people playing wealth creation games.

You’re not going to get rich renting out your time. You must own equity - a piece of a business - to gain your financial freedom.

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Live an interesting enough life, and you’ll never be easy to describe

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؜
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If you're feeling down lately, here's a quick test to figure out why:

👇

💖 Have you met up with your friends IRL this week?

🏋️‍♀️ Have you exercised today or yesterday?

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Just because.

Here's an interesting story about a man you've almost certainly heard of, think you know stuff about, but probably weren't taught any of the good, funny, ludicrous stuff that makes it really interesting.

It's long. You might hate it. I'll take that chance...

In 1588, Spain launched a huge fleet with the aim of overthrowing Elizabeth I and conquering England (sorry Britain, I'm taking about the "it's still just England" era).

At least in part, they did this to stop our pirates from being such a monumental pain in their arse...

As the 130 Spanish ships approached our coast, the English packed our most ancient and decrepit boats with junk, set them on fire, and shoved them into the Spanish lines.

The Armada scattered, and the weather took care of the rest, driving them towards the Dutch coast...

Thus, the great military achievement of the Elizabethan era was settled by a combination of a typical English summer, and an aquatic bin fire.

But somebody had to come out of it a hero, and that somebody was Sir Francis Drake...

The things you know about Drake are practically all false: he didn’t finish his game of bowls before being bothered to defeat the Spanish – that story didn’t appear until some 40 years after the events, and bad weather kept in in Plymouth: not fannying around with ball games...

Wealthy Brains
@Wealthy_Brains

Biggest Regrets: Lessons from a 100 Years Old

~ Thread ~

1. You will regret not choosing your life partner carefully

Take the time to get to know someone before committing.

Make sure the person is the right one.

2. You will regret not spending time with loved ones

You feel more stressed,

When you don't spend enough with people you love.

Don't pursue professional life at cost of personal life.

3. You will regret not traveling enough

Travel when you’re able to.

It opens new perspectives of life for you.

4. You will regret settling in a condition you hate

Our human lives are very finite.

It's not so cheap to spend somewhere you hate.

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Always. No, your company is not an exception.

A tactic I don’t appreciate at all because of how unfairly it penalizes low-leverage, junior employees, and those loyal enough not to question it, but that’s negotiation for you after all. Weaponized information asymmetry.

Listen to Aditya

"we don't negotiate salaries" really means "we'd prefer to negotiate massive signing bonuses and equity grants, but we'll negotiate salary if you REALLY insist" https://t.co/80k7nWAMoK
— Aditya Mukerjee, the Otterrific \U0001f3f3\ufe0f\u200d\U0001f308 (@chimeracoder) December 4, 2018

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I have seen this happen *extremely* rarely, mostly to women, and anyway is a giant red flag. It suggests you probably didn’t want to work there.

You wish there was no negotiating so it would all be more fair? I feel you, but it’s not happening.

Instead, negotiate hard, use your privilege, and then go and share numbers with your underrepresented and underpaid colleagues. […]

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