the product manager is responsible for the product's success...

simple. But....wait....

1/n There are many $ successful products that are terrible for humans (both inside/outside a company). Is that success?

I spoke to 5 global enterprises about remote work last week

Here’s what they told me about their plans for the future

[ a thread ] 💻🏠🌎

💰 Office space: All of them have $Billion real estate portfolios

All of them plan to cut it by atleast 50% and as much as 70%

📍 Talent Access: The thing they are most interested in is access to talent

Rather than hiring the best person in a 30-mile radius of the office, they’ll hire the best person on the planet

📈 Efficiency: Their concern about remote work post-pandemic was that productivity would slip

It’s increased. They now know remote work works

🤔 Remote Dilemma: A big concern is losing their best people through not giving their teams what they want

Each company plans to let people work from home 60-100% of the time

SoFi was founded in 2011 by 4 students who met at Stanford

🎓 The goal was to decrease the student debt burden by giving out lower rates than federal standards

💸 SoFi’s rates ranged from 5.99% to 6.5%, undercutting federal and privates rates which ranged from 6.8% to 16%

By September 2012, SoFi was reported to have commit over $ 200m in loans

📈 This increased to $ 450m by April 2014 and its borrowers reportedly got on average $ 9,400 in savings by refinancing their

💸 Today, SoFi wants to help its customers with every “financial” step of their journey, providing:

· Student loans

· Medical loans

· Home loans

· Renters insurance (powered by $LMND)

· ETFs

· Stocks & cryptos

· Credit card

· Auto insurance (powered by $ROOT)

& more!

⏱ It has also understood that time-pressed and convenience-seeking young professionals value the following elements:

· Speed

· Choice

· Content

· Education

And $SOFI thus turned itself into a convenient, affordable, transparent and user-friendly financial platform

This means that SoFi’s wants to be a “one-stop-shop” for its users

💸 Enabling it to cross-sell its different products and reduce its Customer Acquisition Cost

Compliance is fundamentally at odds with innovation and continuous improvement

Compliance tends to constrain operations to narrow sets of approved sequences of tasks as the means to assure the secure attainment of certain business outcomes. But at what cost ?

🧵

Operational practices have an emergent nature to them. They’re affected by people, their expertise, their relationships, their team goals, role perceptions and also member needs as humans and professionals.
In this entangled mess of variables, aspects practice-as-done are

Constantly morphed as a response to economic pressures (deadlines, business demands), workload demands (as people tend to automate or agree patterns to reduce cognitive load of tasks and become more efficient) and understanding of safety and security related barriers.

All of these tend to be fluid and non fixed. In this continuous interaction with the environment and different pressures acting on it, there are numerous opportunities for improvements which have local relevance and emerge out of local needs and interactions of elements. However

In order to do so, and to support innovation and continuous improvement the practices need to have a requisite level of variability so practitioners exercise their Fingerspitzengefühl (fingertip feel) for what works and what doesn’t, within their constraints and pressures

"If you create it for yourself, it’s art.

If you create it for others, it’s business."

@naval