First, let's acknowledge the traditional marketing funnel.
Awareness:
Customers SEE it 👀
Interest:
Customers LIKE it 👍
Desire:
Customers WANT it ❤️
Action:
Customers BUY it 💸
Most businesses use these 4 steps, but there are other levers you can pull to grow faster 🚀
On the other hand, GROWTH marketing takes a more high-touch approach so you can better optimize for growth.
👀 AWARENESS
✏️ ACQUISITION
💥 ACTIVATION
⭐ RETENTION
💰 REVENUE
🤝 REFERRAL
Let's explore how you can apply each to your business.
Awareness (1/2)
The Question: How many people do you reach?
The first goal of awareness is to introduce your product to potential customers.
This can be done through social media content, branded ads, etc
📊 Key Metrics:
Content Impressions
Social Followers
Website Visitors
Awareness (2/2)
One of the best ways to build awareness is sharing valuable content and sharing your journey on Twitter.
👋 Examples:
Build In Public like
@damengchen Drop Valuable Threads like
@heyblake Master Twitter Growth like
@thedankoe
Acquisition (1/2)
The Question: How many people take the first important step?
This is where you identify interest and gather information so you can re-market to prospects/leads until they become customers.
📊 Key Metrics:
Cost Per Lead
Calls Booked
Pipeline Value
Acquisition (2/2)
This is when you start building a relationship with your potential customers.
You have conversations to understand if you can help them.
👋 Examples:
LinkedIn Outreach like
@linkedin_king Cold Email like
@blackhatwizardd Free Resources like
@NickAbraham12
Activation (1/2)
The Question: How many people sign-up?
You now have the *proven* interest of a potential buyer.
Activation is when you present your solution to solving their problem and let them say "YES" to your offer.
📊 Key Metrics:
CAC
Trial Sign-Ups
New Customers
Activation (2/2)
Your goal is to get interested prospects across the finish line.
Make it a no-brainer so people who WANT it, BUY it.
👋 Examples:
Run Twitter Ads like
@wizofecom Offer Free Trials like
@Yannick_Veys &
@SamyDindane Offer Sample Discounts like
@JCX
Retention (1/2)
The Question: How many people come back for a second/third/tenth time?
Once your customer has joined, it's your job to keep them there.
Your goal is to build a relationship and deliver value EARLY.
📊 Key Metrics:
Churn Rate
Trial Conversions
In-App Activity
Retention (2/2)
Acquiring a new customer is more expensive than keeping an existing one.
Make the most out of every customer relationship and build value.
👋 Examples:
Send personal DMs like
@5harath Build a community like
@jimmy_daly Share user stories like
@KennethCassel
Revenue (1/2)
The Question: How many people start paying? And how much do they pay?
This is the goal of any business. Find a revenue model that creates the most sustainable base for profitable growth.
📊 Key Metrics:
LTV
AOV
ASC
Revenue (2/2)
The goal is to maximize the revenue for each paying customer.
Bonus points for increasing your ACV in the first 90 days.
👋 Examples:
Offer Lifetime Deals like
@JanelSGM Offer Quarterly Pricing like
@DruRly Offer One-Time Upgrades like
@coreyhainesco
Referral (1/2)
The Question: How many people refer friends to your business?
Your goal is to deliver SO MUCH VALUE to your customers that they can't help but tell people about you.
Acquire 1 brand advocate = acquire 10 customers.
📊 Key Metrics:
Shared Links
Referred Users
Referral (2/2)
You can also leverage reward programs to create an even bigger incentive for your customers to promote your business.
👋 Examples:
Offer More Usages like
@nathanbarry Offer Commissions like
@dr Offer Gift Cards like
@glossier
TDLR: Pull these levers and watch your growth 📈
Other phenomenal examples:
AWARENESS:
@arvidkahl ACQUISITION:
@aaditsh ACTIVATION:
@jackbutcher RETENTION:
@ecomchasedimond REVENUE:
@LaunchMBA REFERRAL:
@Dropbox GROW FASTER 🚀 likes & RTs of first tweet appreciated